Providing safe, affordable insulin for people & their pets
Toll Free 1 866-247-2323 • Toll Free Fax 1 866-896-7099

How to Order

At Canada Insulin Connection, a division of CanadaRxConnection, our goal is to make your ordering process fast and easy.

To take advantage of incredible savings you will need to do the following:

New customers - placing your first order:

  1. Obtain a valid prescription from your doctor.
  2. Fill in ORDER ONLINE (attach prescription and submit) or download and complete the Customer Order & Authorization Agreement.

Email the Customer Order & Authorization Agreement along with your valid prescription to or fax it to Canada Insulin Connection at toll free 1-866-896-7099 or mail to:

Canada Insulin Connection
1203 Richard Ave
Winnipeg, MB
R3E 3H3
Telephone: 1-866-247-2323 Fax: 1-866-896-7099

It's that simple!

Please note that all forms are in PDF format, which is the Internet's standard. In order to open it you must have Adobe Acrobat Reader which is a free plug-in and can be easily obtained by clicking here

Existing customers:

Refills for prescriptions that have been previously filled

You can order refills by providing us with the re-order number or a copy of the new refill prescription by fax, calling us toll free at 1-866-247-2323 by sending us an e-mail to , or mailing your prescription refill forms to:

Canada Insulin Connection
1203 Richard Ave
Winnipeg, MB
R3E 3H3
Telephone: 1-866-247-2323 Fax: 1-866-896-7099

Existing customers with new prescriptions

Submit a copy of your new prescription, by fax, mail or e-mail.

Customer information and approval

Your prescription may also need to be authorized by a licensed Canadian physician. Therefore completing the customer questionnaire (contained in the Customer Order & Authorization Agreement) is mandatory. After your information has been approved your prescription will be filled by a licensed pharmacy or government approved dispensing facility with whom we are affiliated. If additional information is required the prescribing doctor may be contacted. All of your information will be kept in your chart. All information provided is kept strictly confidential and in accordance with applicable laws.

Refills and quantities

The United States Food and Drug Administration (FDA) limits the quantity of medication that may be imported by a resident of the United States to a 3-month supply for personal use. Every 3 months you may receive a refill of your medications provided that your prescription allows for those refills. Once those refills have been filled for the allotted frequency you will have to send a new prescription.


The shipping, handling and postage fee is $15.00 per shipment.
All prices on this website are in U.S. dollars.

Drugs we do not process orders for:

We do not process orders for narcotics or habit forming medication(s).

Generic Drugs

Our affiliated pharmacies and government approved dispensing facilities will provide generic products whenever they are available, unless specifically requested otherwise (ie. in the event that your physician has written “no substitution”). You and/or your physician will be able to choose the brand name product or the equivalent generic. You may verify with your doctor that the generic is right for you.

Processing Time

We require approximately 5-7 business days for processing your initial order, and 2-3 weeks for shipping from our affiliated pharmacies and/or government approved dispensing facilities. Refills will also generally require 5-7 business days for processing, and 2-3 weeks for shipping. In many cases your order will be shipped faster. If you have not received your order within this time period please contact us toll free at 1-866-247-2323.

Return Policy

Due to the nature of medications, all sales are final and products are not returnable. As your order will be filled by and shipped from licensed affiliate pharmacies and/or government approved dispensing facilities, we guarantee that your order will be filled exactly as written by your doctor.

Contact Us

Call our Canada Insulin Connection representatives at toll free at 1-866-247-2323 or e-mail us at

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The products mentioned are trademarks of their respective owners and are not owned by or affiliated with Canada Insulin Connection or any of its associated companies. All prices quoted are in US dollars.

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